Our Assistance Department is the door to soliciting help from the Organization and reporting violations. Whether submitted by a consumer or a licence holder of the Organization, all requests for assistance are received by this department and analyzed to determine the nature of the dispute and decide on the most appropriate way of handling the matter.
As soon as there are reasonable grounds to believe that an infraction has been committed under the Brokerage Act, the files are forwarded to the Syndic’s Office. The Syndic will investigate and may file a complaint with the OACIQ Discipline Committee. In such a case, the person requesting assistance may be called to appear as a witness.
Requests involving an individual who does not hold a licence of the OACIQ are handled by our Legal Affairs Department. Where an inquiry reveals that this individual has violated the provisions of the Real Estate Brokerage Act or its Regulations, the Organization could initiate proceedings before the Court of Québec, Criminal and Penal Division. In such a case, the person requesting assistance could be subpoenaed to appear as a witness.
Requests for assistance in resolving a dispute involving a member of the Organization are handled by an Assistance Department analyst, who can provide information regarding the recourses available and intervene with the broker or agency involved to help find a solution to the problem.