Published on: February 03, 2017
Reference number: 200035

To solve an issue, many resources are at your disposal

If you meet with an obstacle in the course of a real estate or mortgage transaction carried out through a broker, rest assured: the Real Estate Brokerage Act provides numerous tools created by the OACIQ to protect you and ensure thorough follow-up of each request for assistance (complaint against a broker or agency, claim, etc.)

 

 

Info OACIQ

The Information Centre is the first place to contact to identify and resolve problems that might arise along the way or simply to get information about your transaction.

Get information

Public Assistance Department

You want to report a possible violation? Contact the OACIQ Public Assistance Department. It can help you resolve disputes that arise in the course of a transaction involving a broker.

More information on the Public Assistance Department

Syndic

When a request concerns allegations of ethical violations requiring investigation, the Assistance Department refers the case to the Office of the Syndic.

More information on the Syndic

Discipline Committee

This Committee hears complaints pertaining to ethical faults committed by brokers or agencies and has the power to impose penalties.

More information on the Discipline Committee

Real estate indemnity fund (FICI)

This Fund offers financial protection to consumers who are victims of fraud, dishonest tactics or misappropriation of funds in the course of a real estate or mortgage transaction carried out through a broker.

More information on FICI

Fonds d’assurance responsabilité professionnelle du courtage immobilier du Québec (FARCIQ)

This Fund offers financial protection to consumers in case of unintentional fault, error, negligence or omission committed by a real estate or mortgage agency or broker in the course of their professional activities.

More information on FARCIQ