Administration

A Board of directors made up of eleven directors is responsible for governing the Association's affairs. Nine of these eleven directors are certificate holders, elected by their peers. The two other directors are neither real estate brokers nor agents, but are appointed by the Government after consultation with various socio-economic groups.

The Montréal region is represented on the Board by four members whose establishment is located in the city. The Eastern, Central, Western and Québec City regions are each represented by one member. The chairman of the Board is elected by all certificate holders.

General Management
The general management, i.e. the President and Chief Executive Officer and the Executive Vice President and Secretary of the Association, is responsible for realizing the objectives of the Board of Directors as defined in the organization’s strategic plan. To this end, the general management has set up a management committee comprised of the vice presidents of each department. This committee is responsible for carrying out the affairs of the Association.

Assistance ACAIQ
Assistance ACAIQ is the door to soliciting help from the Association and reporting violations. Whether submitted by a consumer or a member of the Association, all requests for assistance are received by this department and analyzed to determine the nature of the dispute and which of the Association’s departments is best qualified to handle it.

Professional inspection and Certification
The Professional Inspection and Certification department is responsible for managing the files of Association members. It issues, renews, suspends and reinstates certificates. It is also responsible for checking mandatory statements for trust accounts and for auditing all securities.

In addition, this department plays a preventive role, specifically with regards to the management of its books, records, registers, transactions and trust accounts. The inspectors give advice to certificate holders they visit, and they must notify the syndic of any offense under the Act or the Rules of Professional Ethics of the ACAIQ

Administrative and Financial services
Administrative and Financial Services are responsible for the financial management of the Association, collecting membership fees and dues, managing the sale of the Association's documents such as forms and manuals, and the management of human resources. This department is also responsible for computer development and database management.

Legal affairs
The nature of the Association's activities, which includes responsibility for enforcement of the Real Estate Brokerage Act, means that it must have legal resources to give adequate advice to the general management and the various sections of the organization. The Legal Affairs Department is responsible for this task.

The Department studies the legal impact of governmental and legislative initiatives on the public and the profession, and the impact of changes in regulations proposed by the profession itself. Finally, it represents the syndic of the Association or the Association itself, as the case may be, before the Discipline Committee as well as various judicial and administrative bodies.

Syndic
In addition to ensuring adherence to the Rules of Professional Ethics of the ACAIQ that binds all members of the profession, the Syndic is responsible for ensuring compliance with the Act and its regulations. The Syndic has all the powers of a public inquiry commissioner, except the power to order imprisonment. He can summon whomever he wishes, confront witnesses and issues subpoenas as necessary. He may investigate and conduct searches, and may have to travel wherever required by an investigation. He has jurisdiction throughout Québec.

Appointed by the ACAIQ's Board of directors, the Syndic has immunity which is meant to protect him from attempts at intimidation. He may always consult other parties, but he alone can determine whether or not a complaint should be brought before the Discipline Committee.

Corporate and Professional Development Division
In addition to coordinating the consultation tours and events in which the ACAIQ participates and developing strategy with its business partners, the ACAIQ Corporate and Professional Development Division provides support to the Education, Communications and Business Development departments, as well as to the Info ACAIQ Information Center, all of which report to it.

Education
The consultants and specialists in the Education Department develop all of the Association's continuing education activities, and update them as well. They prepare the exams and the answer grids, and supervise the writing of the professional practices guides. They are responsible for the promotion and dissemination of special educations activities to real estate brokerage professionals.

Communications
Backed by a multi-talented team, the Communications Department is responsible for developing and implementing the ACAIQ communications plan. It suggests communication strategies and activities based on the Association's development objectives and manages all of its public relations activities.

Info ACAIQ Information Center
Info ACAIQ is the telephone information center that fields incoming calls from real estate brokers and agents, as well as members of the public with questions about real estate practices. It is the front line for the identification and resolution of problems that arise in the field. The Info ACAIQ information agents are a team of seasoned individuals who contribute their knowledge in service of the profession and the protection of the public.