Open a sessionRequest of assistance
Whether you are a consumer or a licence holder, if you suspect an offence has been committed, you may ask for help from the OACIQ Assistance Service, who will analyze the case and determine how to proceed.
You will find in this section the form you must complete to submit a request for assistance, as well as several articles on this topic.
“Request for Assistance” form
To send a request for assistance to the OACIQ, fill out the “Request for Assistance” form, taking care to describe all the facts that occurred.
Telephone information and solicitation services: Know how to use them legally
Before doing business with this type of company, it is important that real estate brokers and agents make sure they follow the rules regarding advertising, representations and the soliciting of clients.
Broker’s signature needed on all requests for assistance by members starting November 1
Measures have been implemented to ensure that requests for assistance may be processed within a reasonable time frame. Among these, any agent who wishes to file a request for assistance with the ACAIQ must first have it signed by his broker or manager.
Disclosure of personal information requests made by public bodies: should we respond to them?
In order to properly carry out the mission and responsibilities assigned to them by their incorporating acts, some public bodies have special powers allowing them to require the disclosure of personal information through what is commonly called a “formal demand”. The person whose personal information is subject to such a demand may also be a client, a broker acting for an agency, or an employee of a broker or agency.
If your administrative assistant had to be absent, what would happen to the management of your office?
Over the course of inspecting agencies and brokers acting on their own account, the Inspection Department has come to the following conclusion: ''The absence or departure of an administrative assistant is highly disruptive!''
Invoicing of chargeable fees
Several of you sent us comments regarding the increase in the chargeable fees appearing on that invoice. It is our role to shed light on issues such as these, and to refer you to the documents containing the information that has already been made public on this topic.
Internal By-laws of the OACIQ - The Board of Directors is responding to many requests
Following the work carried out over the last months and after reviewing the suggestions made by some brokers during the 2011 General Meeting of the OACIQ, the members of the board of directors of the Organization met on January 20, 2012 to decide on the internal by-laws of the OACIQ. Many suggestions have been retained and have led to amendments to the by-laws namely:
Electronic Document Management (EDM): Maintenance, Preservation and Archiving of Records and Registers
The new Real Estate Brokerage Act no longer presents any obstacles to the maintenance, preservation and archiving of records and registers on electronic medium.
Highlights of the Annual Report of the Association des courtiers et agents immobiliers du Québec
The year 2002 was a record year for certificate renewals. A total of 11,147 certificates were renewed, a 12% increase over 2001. In addition, the number of candidates to the entrance examination increased by 20% over last year. A total of 1,596 candidates took the affiliated agent examination and 102 wrote the chartered broker or agent examination. The success rates were 88.5% and 74.5% respectively.
The most common consumer complaints
A discussion group of people who handle consumer complaints in British Columbia drew up a list of the most common, in order to get a better idea of what people’s main concerns are with regard to real estate transactions.
