Request for assistance
Whether you are a consumer or a licence holder, if you suspect an offence has been committed, you may ask for help from the OACIQ Assistance Service, who will analyze the case and determine how to proceed.
You will find in this section the form you must complete to submit a request for assistance, as well as several articles on this topic.
One of the OACIQ’s mandates is to conduct investigations and bring criminal charges, if any, against the non-licence holders who engage in acts that are reserved for brokers. In recent years, the assistance requests addressed to the OACIQ concerning illegal practice of real estate or mortgage brokerage have increased substantially.
Sometimes a real estate or mortgage broker can be faced with an illegal brokerage situation as part of his brokerage transactions. In such situations, there are particularly activities relating to mortgage fraud, putting public protection at increased risk. Here are a few examples of illegal and fraudulent practices, brought to the attention of the Organization’s investigators in the course of their investigations.
All real estate and mortgage agencies and brokers practicing in Québec must hold a licence issued by the Organisme d’autoréglementation du courtage immobilier du Québec (OACIQ). The OACIQ’s mission is to protect the public by enforcing rules of professional conduct and by inspecting the affairs of brokers and agencies.
In Quebec, any real estate brokerage transaction, for compensation and for others, must be carried out by a duly certified real estate broker or agent, i.e. one who holds a certificate to practice issued by the ACAIQ.
A real estate or mortgage broker whose licence is suspended or revoked is no longer authorized to practice his profession or carry out brokerage transactions. He must cease any real estate or mortgage brokerage-related activity.