Request for assistance
Whether you are a consumer or a licence holder, if you suspect an offence has been committed, you may ask for help from the OACIQ Assistance Service, who will analyze the case and determine how to proceed.
You will find in this section the form you must complete to submit a request for assistance, as well as several articles on this topic.
When selling an immovable, people tend to neglect a very important step: inspection of the stove or fireplace and the chimney. It is important to remember that these heating devices must comply with the requirements of both the insurer and the municipality.
When a real estate agency’s licence is suspended or revoked, many questions arise concerning the right to remuneration and the method of payment, both for the agency itself and for its brokers. We remind you that when the licence of a real estate agency is suspended or revoked, the licences of all the brokers carrying out their activities within this agency are also suspended.
We are often asked the following question: to what extent a real estate agency or broker may sell new houses for a builder or developer? First, it is essential to state that acting as an intermediary between a buyer and a builder in the purchase of a new house in exchange for compensation constitutes real estate brokerage within the meaning of the Act.
Some real estate brokers and agencies offer services in more than one field of practice, i.e. residential and commercial and therefore do not specialize only in commercial transactions.
The OACIQ’s Inspection Committee has observed that brokers working in the field of mortgage brokerage are increasingly aware of the importance of maintaining records and registers in accordance with the Real Estate Act and applicable regulations. Indeed, several inspections of the records of brokers and agencies working in mortgage brokerage confirm that sound management is being applied by both brokers and agencies through the use of good professional practices.
On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) introduced the National Do Not Call List (DNCL), a service allowing Canadians to reduce the number of unsolicited telemarketing calls they receive. Since that date, consumers wishing to avoid receiving unwanted solicitation calls can register their telephone numbers (land, cell or fax) free of charge on the DNCL.
One of the essential tasks of the real estate agency or broker is to help the owner establish a realistic selling price. Sometimes, the price requested is inadequate because the seller lacks information. To establish the property's fair market value, the real estate agency or broker may perform a comparative analysis with other similar properties on sale or recently sold in the vicinity.
You are a real estate broker and you are working in a team. You have certainly put in place, within the team, a way for effectively circulating the information regarding visit requests and promise to purchase presentation; and this is a good thing. We have already discussed this matter in a previous column. We have particularly dealt with the case of members belonging to the same team who have not taken the necessary measures to ensure that visit requests are effectively dealt with and who have been penalized by the OACIQ Discipline Committee.
If your administrative assistant had to be absent, what would happen to the management of your office?
Over the course of inspecting agencies and brokers acting on their own account, the Inspection Department has come to the following conclusion: ''The absence or departure of an administrative assistant is highly disruptive!''
In the context of a real estate transaction, it frequently happens that a buyer makes a deposit on the sale price. The broker who receives this sum must then, if he is acting for an agency, gives it immediately to the agency to be put in its trust account or in the account of the agency to which your agency delegated its obligations. If the broker is acting on his own account, he must put it in his trust account. The sum received from the buyer must remain in the trust account until it is required by the notary for signing of the deed of sale.