The OACIQ Ombudsman is a person who independently and impartially examines public grievances related to services rendered by the Organization. The OACIQ Ombudsman is a member of the Forum of Canadian Ombudsman and must abide by ethical principles.
Upon receipt of a complaint, the Ombudsman will:
- analyze any request received to determine whether the person has been treated fairly and equitably with regard to the process, the processing of his file or the result obtained;
- contact the applicant to inform him of his complaint’s status and possible options;
- assist the applicant, as the case may be, to try to resolve the problem described in his complaint;
- inform the applicant of his role and limitations;
- make recommendations to the Organization, if necessary, to remedy the problem, and thus help improve policies and procedures.
The Ombudsman may refuse to consider or examine an application if he believes that:
- it is premature;
- it is vexatious or made in bad faith;
- the circumstances show that a review is not necessary.
Who can approach him?
- Any member of the public who believes he or she has been the victim of inappropriate treatment or decision by the OACIQ when all other means have been exhausted – if such means exist.
- An OACIQ licence holder, only in a situation where he was not acting in that capacity, and to the extent that the means provided are exhausted - if such means exist.
When to call upon him?
Before calling on the Ombudsman, you must have exhausted all the recourses set out in the Real Estate Brokerage Act, namely:
- Request for Assistance: If you are not satisfied with the Public Assistance Department’s decision regarding your request, you may submit a review request of this decision to the Syndic’s Office. The Ombudsman will not be able to analyze the file until the syndic has ruled on the review request.
- Syndic’s decision not to file a complaint: If you wish to appeal the syndic’s decision, you may submit a review request to the Syndic Decision Review Committee. The Ombudsman will not be able to analyze the file until the committee has ruled on the review request.
How to call upon him?
You may contact the Ombudsman at:
450-462-9800 or 1-800-440-7170, ext. 8460
The use of information technology, including email, does not fully ensure the confidentiality of information. Therefore we ask that you do not send confidential or sensitive information such as social insurance number, date of birth, or any financial or medical information.
If you have any questions, please contact the information centre Info OACIQ.