Guidelines of the OACIQ

To support your decisions, especially in terms of compliance, we have published guidelines on topics of interest.

They explain the regulatory framework applicable under the Real Estate Brokerage Act and its regulations and set out proper practices. They specify our expectations as a regulator, while promoting licensee compliance. They also help agency executive officers develop their compliance program.

1. Demonstrating a spirit of cooperation
2. Respecting the exclusive nature of the brokerage contractand the role of the OACIQ
3. Ensuring fair and equitable marketing
4. Respecting the “collaboration mode"
5. Demonstrating a reasonable degree of availability
6. Disclosing information relevant to the closing of the transaction
7. Disclosing the existence of any transaction proposal
8. Presentation of transaction proposals
9. Remuneration
10. Collaborating with licensees from other jurisdictions
11. Collaboration and remuneration sharing in a commercial context
12. Client referrals


1. The importance of a complaint management policy and its content
2. The protections of the Real Estate Brokerage Act and the role of the OACIQ
3. Collaboration with the OACIQ
4. The obligation to notify FARCIQ


1. Obligation to protect and promote the interests of the person represented
2. Prohibition of conflicts of interest
3. Obligation to disclose any conflict of interest
4. Obligation to disclose the licence holder status of a broker who is party to a transaction
5. Duty to supervise and oversee of the agency and its executive officer
6. Questions to ask oneself to prevent conflicts of interest

1. Keeping registers and records
2. Conserving, using and destroying registers and records
3. Opening and closing trust accounts
4. Managing trust accounts
5. Keeping of trust accounts
6. Agency's and executive officer's obligation to supervise



1. Register of licence holders
2. Brokerage licence categories
3. Broker's method of practice
4. Qualifications for AEO, Chartered AEO and Chartered licences
5. Broker licence status
6. Steps to becoming a broker and obligation to maintain licence
7. Real estate agency licence
8. Labour mobility and special authorizations
9. Ceasing of activities by a broker acting on behalf on a real estate agency
10. Ceasing of activities by a real estate agency or a broker acting on his own account
11. Agency's and executive officers' obligation to supervise

1. Money laundering and the real estate industry
2. The applicable legislative and regulatory framework
3. Acting with honesty, competence and dignity
4. Compliant use of the trust account
5. Establishing a compliance program
6. Identity verification
7. Reporting certain transactions
8. Ensuring proper record keeping
9. Penalties for non-compliance
10. Indicators

1. Privacy laws
2. Definitions
3. Role and responsibility of the agency executive officer
4. Privacy protection and consent principle
5. Collecting personal information
6. Using personal information
7. Disclosing personal information
8. Retention of personal information
9. Recap of legislative changes related to privacy protection

1. Obligation to have a valid real estate brokerage licence
2. Representation
3. Client solicitation
4. Promotion
5. Performance and sale guarantees
6. Advertising
7. Advertising of completed transactions
8. Duty to supervise of the agency and its executive officer

1. Role of the agency executive officer
2. Selection of licensees and employees
3. Oversight of licensees and employees
4. Training, coaching and mentoring
5. Feedback


1. Duty to verify
2. Duty to inform
3. Duty to advise



Last updated on: December 13, 2022
Reference number: 208901