Licence Issue and Maintenance
11 Overseeing the validity of licences and brokerage activities
The real estate agency and its executive officer are required to supervise the real estate brokers who represent the agency and to ensure that they carry out their activities in accordance with the Act.
This requirement applies throughout the professional relationship, from the licence issuance and renewal until the real estate broker ceases to act for the real estate agency.
The real estate agency and its executive officer must:
- Supervise real estate brokers
- Ensure that they comply with the regulations throughout the professional relationship
11.1 – Oversight measures to be implemented
To fulfil their supervisory obligation, agency executive officers must, in particular:
- Analyze the practices and activities to identify non-compliance risks
- Establish clear standards to oversee real estate brokerage activities
- Ensure that no one without a valid licence carries out brokerage activities
- Reassess these standards and ensure that they remain adequate and are respected in practice
11.2 – Mandatory policies and procedures
The real estate agency and its executive officer must develop, implement, and enforce policies and procedures governing:
- The licence issuance and maintenance
- Ceasing of activities by real estate brokers within the agency
These policies and procedures must focus on the following components:
1 – Ongoing supervision
This process must ensure that real estate brokers:
- Complete the Mandatory Continuing Education Program (MCEP)
- Update their personal information and pay applicable fees every year
- Update their photo with the OACIQ every 5 years
- Practise within the limits of their licence
- Comply with the conditions or restrictions imposed on the licence
- Comply with the applicable requirements when operating within a business corporation
2 – Arrival and departure of real estate brokers
Outline all the steps to follow when a real estate broker:
- Joins the real estate agency
- Stops acting on behalf of the agency
3 – Preventing unauthorized brokerage acts
The agency must ensure that only individuals holding a valid licence carry out real estate brokerage activities.
This rule applies in particular to the:
- Real estate agency's administrative staff
- Real estate brokers' assistants or administrative staff
4 – Internal controls
The real estate agency must implement control mechanisms to ensure compliance with policies and procedures, for example:
- Random or targeted verifications of client files
- Reviews of brokers' practices
These mechanisms are particularly important in the event of licence suspension or revocation, and may include:
- Removal of all advertising
- Ceasing of all real estate brokerage activities
- Appointment of a replacement or contract termination
- The regulatory notices required by brokerage contracts in progress
- Reference number
- 215171
- Last update
- May 27, 2026