Licence Issue and Maintenance
10 Ceasing of activities by a real estate agency or a broker acting on his own account
A change of status or ceasing of activities must be planned to ensure public protection.
10.1 – Change of status of a real estate broker acting on his own account

The real estate broker acting on his own account changes status when he joins a real estate agency.
The broker is then deemed to have ceased activities as a real estate broker acting on his own account and must assume the responsibilities associated with a cessation of activities.
Steps to take with the OACIQ
- Complete an Application for licence modification – Real estate broker (PDF) and pay the applicable fees
- Complete the Mandatory declaration • Ceasing of activities by a real estate agency or by a real estate broker acting on his own account (PDF) and provide the required documents
Obligations toward the clients
- Inform their clients in writing and explain to them their options
- Enter into an agreement with their new real estate agency or another real estate broker acting on his own account to take over the records and registers for a period of six years1
1 Art. 17 of the Regulation respecting records, books and registers, trust accounting and inspection of brokers and agencies
10.2 – Ceasing of activities: obligations and responsibilities
Steps to take when ceasing activities
Informing clients and providing an overview of current contracts
- Identify the current brokerage contracts, including any co-listings
- Notify clients in writing of the:
- Date of ceasing of activities
- Options available to them
Analyzing transaction proposals that have already been accepted
- Identify transaction proposals that have already been accepted: sale, purchase, and lease to determine:
- Which ones can be finalized before ceasing activities
- Which ones will have to be dealt with differently
- Distinguish transactions whose conditions:
- Have been fulfilled, notarized before or after the date of ceasing of activities
- Have not yet been fulfilled, but which could be notarized before the ceasing of activities
- Have not yet been fulfilled and whose notarized deed is scheduled after the ceasing of activities
- Concern leasing and could be subject to a lease renewal
NOTE
The parties to transactions (conditions fulfilled or not, leasing with lease renewal, client referrals)), real estate agencies and brokers, and other stakeholders must be informed of the date of ceasing of activities. Clear guidelines will also need to be provided to everyone regarding the proper procedure that has been established.
Identifying files related to client referrals
Identify any cases of referral of clients to another licensee, a mortgage lender, or other, for which remuneration is due, but has not yet been received.
Identifying remuneration
Identify any remuneration to be received or paid.
Ensuring the handling of records and registers
Enter into an agreement with a real estate agency or broker acting on his own account to take over the records and registers, except those related to accounting, for a period of six years from the date of permanent ceasing of activities.
Reconciling sums held in trust
Perform a bank reconciliation of trust accounts (general and special) prior to making any refunds or transfers.
Internal reconciliation (real estate agency)
For a real estate agency, determine with each of its real estate brokers, if applicable, and for each of the above-mentioned records, the proper procedure to follow.
Advance on remuneration or costs
- Identify the sums held in trust: advances on remuneration or costs
- Identify the clients to be reimbursed, in whole or in part, if the conditions entitling the broker to remuneration were not fulfilled because no expense had yet been incurred at the time of termination of the brokerage contract
- Transfer the sums to the new trustee if the client chooses to follow the real estate broker
Down payments and security deposits
- Identify any down payments, security deposits or other sums provided for in the transaction proposals which are held in trust
- Identify transaction records that will be finalized after the change
- Transfer the sums to the new trustee: a new agency or notary
Commercial brokerage: the security deposit can be remitted to the lessor with the written consent of the parties.
Special trust accounts
Identify any sums held in special trust accounts.
Investments
- Identify any investments maturing after the cessation of activities.
- Cash in investments before maturity
- Depending on the agreement:
- The client may be entitled to the interests stipulated upon request. The agency or the broker acting on his own account will reimburse the difference in interest rates
- Depending on the agreement:
- Once the sums have been identified, the real estate agency or broker acting on his own account must:
- Obtain the required written consent of the parties
- If applicable, obtain in writing any other change to the agreements between the parties
- Obtain the written consent of the new licence holder trustee for the transfer of the sums
- Transfer the investments in special accounts to the general trust account and reimburse the interest to the depositors
- Reimburse clients for sums held in trust as advances on remuneration or expenses as soon as the brokerage contracts are terminated
- Transfer (by electronic transfer, cheque, letter of exchange or transfer slip) the sums in the general trust account to the new trustees or others based on the agreements and changes made
- The new trustees will need a copy of the records with which transferred sums are associated
- Provide the new trustee with a copy of the records associated with the transferred sums so that they can be properly managed
- Comply with all record-keeping obligations, including making entries in the Register of trust transactions and maintaining all supporting documentation on file
- Reconcile the trust accounts once the balances are at zero
- Obtain the required written consent of the parties
Notifying the Certification Department
Once all these steps have been completed and the real estate agency or the broker acting on his own account is ready to cease activities and proceed with the closure, they must notify the Certification Department in writing of the date of ceasing of activities.
Steps to take after the licence revocation
- Close the general trust account
- Generate the Trust Transaction Report for the current year with a period end date corresponding to the date of closing of the account
- Immediately forward the records and registers to the real estate agency or broker acting on his own account having accepted to take them over
- Send the following documents to the OACIQ Inspection Department:
- The Trust Transaction Report for the current year, with the Register of trust transactions and bank statements for the period and document from the financial institution confirming the closing of the trust account
- The Trust Transaction Report for the current year, with the Register of trust transactions and bank statements for the period and document from the financial institution confirming the closing of the trust account
- The Trust Transaction Report, the Register of trust transactions, and bank statements for the previous year if these documents have not already been sent
- The Register of disclosure notices for the current year
- The Register of disclosure notices for the previous year if it has not already been sent
- The Mandatory declaration • Ceasing of activities by a real estate agency or by a real estate broker acting on his own account (PDF)
IMPORTANT
A real estate agency that ceases its activities must change its area of activity with the Registraire des entreprises du Québec (REQ). Otherwise, the agency may be subject to legal proceedings for illegally practising real estate brokerage.
10.3 – Record conservation after a ceasing of activities
REGULATORY REQUIREMENT
The obligation to conserve records and registers rests with the real estate agency or the real estate broker acting on his own account, and not with a real estate broker acting on behalf of a real estate agency.
- The records and registers must be kept for six years from the date of ceasing of activities, except if they constitute evidence in a civil, disciplinary, penal or criminal proceeding
- The Organization must always know where they are being kept
- In the event of a transfer, the new holder must:
- Abide by the same obligations as those applicable to their own records, notably with regard to the protection of personal information, as well as the retention, use, and destruction of records and registers
- Notify the Organization in writing within 30 days
10.4 – Right to remuneration after the ceasing of activities
A real estate agency or a broker acting on his own account is entitled to their remuneration for brokerage transactions carried out while their licence was valid.
To check the history of a licence, a request must be submitted to the OACIQ.
POINT OF CAUTION
The suspension or revocation of a real estate agency’s licence results in the suspension of the licences of all real estate brokers acting on its behalf.
The licence of the SELLER’s broker’s real estate agency is suspended or revoked
For each notarized transaction:
- The notary pays remuneration to the real estate agency after the signing and registration of the deed of sale
- If a deposit was deposited in the agency’s trust account, in accordance with clause 4.3 of the promise to purchase, such deposit must be transferred to the acting notary prior to the signing of the deed of sale
- The real estate agency that collected the deposit can never pay itself from the sums held in its trust account before the publication of the deed of sale
Once the deed of sale is signed and published, and after receiving its remuneration or the confirmation of the publication of the deed of sale from the notary, the real estate agency may, in turn, pay remuneration to its “former” real estate brokers, in accordance with the terms of their work contracts.
The licence of the BUYER’s broker’s real estate agency is suspended or revoked
Like in any other transaction:
- The notary will pay the remuneration to the seller’s broker’s real estate agency
- This agency may then pay the remuneration share to the buyer’s broker’s real estate agency after the signing of the deed of sale
However, the notary may allocate the remuneration and pay it directly to the buyer’s broker’s real estate agency if the seller’s broker identified in the promise to purchase has instructed him to do so in writing.
The buyer’s broker’s real estate agency may then pay remuneration to its “former” real estate brokers, in accordance with the terms of their work contracts.
KEY POINTS
- The methods of payment remain unchanged for the acting notary
- Real estate brokers:
- Are entitled to their remuneration from their former real estate agency, even if this agency’s licence is suspended or revoked
- Cannot require that the notary pay them directly
- In the event of a disagreement, they must appeal to civil tribunals to enforce their rights
- Reference number
- 215170
- Last update
- May 27, 2026